Refund & Cancellation Policy

1. How billing works

What you pay for is My Health Engineer premium membership. Access to the app is included with that membership rather than billed separately, so a refund of your subscription is a refund of the membership and everything that came with it.

MHE does not handle or store your card details. Any VAT due is added at checkout, at the rate that applies where you are, and shown to you before you pay.

MHE handles refund requests directly. We return an approved refund to the card or account you paid with.

2. Your statutory right to cancel (EU/Irish consumers)

If you are an EU or Irish consumer, the Consumer Rights Directive (2011/83/EU, transposed into Irish law) gives you a 14-day right of withdrawal on distance contracts for digital services, starting from the day you subscribe.

MHE does not ask you to waive this right. Even though you get immediate access to a digital service, our checkout does not capture the explicit acknowledgement that would be needed to waive the 14-day right of withdrawal. Because that waiver is not in place, you keep the full 14-day right of withdrawal: you can cancel within 14 days of subscribing for a complete refund, no reason required.

The 14-day period runs from the day you subscribe. To exercise it, contact us (see below) within that window and we'll refund your payment in full.

3. Money-back guarantee beyond the statutory minimum

MHE does not offer a money-back guarantee beyond the statutory 14-day right of withdrawal described above. These programs are designed to work over months rather than days, so we don't advertise a longer satisfaction-refund window we couldn't honestly stand behind. Your statutory rights (above) are unaffected by this.

4. How to request a refund or cancel

Email support@myhealthengineer.com with your account email and the reason for your request (this helps us improve, but it's never required). We aim to process refund requests within 10 business days.

Cancelling your subscription stops future billing but does not, by itself, delete your account or data. See the Privacy Policy for how to delete your account entirely.

5. What happens to your data if you cancel

Cancelling premium access does not delete your health data, plans, or logs. Your premium membership ends, your app account itself stays open, and your data is retained under the same terms as the Privacy Policy describes. If you want your data deleted as well as your subscription cancelled, use the account-deletion option described in the Privacy Policy. The two are separate actions.

6. Chargebacks

If you dispute a charge directly with your bank or card provider instead of contacting us first, we may suspend your account while the dispute is investigated. We'd rather resolve it directly. Contact us first.

7. Changes to this policy

We'll update this page if our billing or refund terms change, with the "Last updated" date reflecting the most recent revision.

8. Contact

Billing and refund questions: support@myhealthengineer.com.