Refund and Cancellation Policy

1. About this policy

1.1 "We", "us" and "MHE" mean Keith Young, a sole trader trading as My Health Engineer, Hillhead, Ardara, Co. Donegal, F94 C640, Ireland. Email support@myhealthengineer.com.

1.2 This policy forms part of our Terms of Service. If the Terms and this policy differ on cancellation or refunds, this policy applies.

1.3 Nothing in this policy takes away rights you have under the consumer laws of the country where you live.

2. Cancelling

2.1 You can cancel at any time to stop future payments. Cancel before your free trial ends and you pay nothing.

2.2 If you joined on our website, cancel in your account settings or email us. If you joined through Apple or Google Play, cancel in that store's subscription settings.

2.3 Deleting the app does not cancel your membership. Deleting your MHE account ends a website membership. It does not cancel an Apple or Google Play membership, so cancel that in the store first.

2.4 After you cancel, you keep access until the end of the period you paid for, or the end of your free trial. We do not refund the rest of that period, except as this policy explains.

2.5 If you joined on Google Play, you can pause your membership in Google Play instead of cancelling. While it is paused, you pay nothing and your programs are locked. Google restarts your membership and your payments on the date you chose.

3. Your 14-day right to withdraw (website purchases)

3.1 If you join on our website, you can withdraw within 14 days without giving a reason and get back everything you paid for that membership. We give this right to every website customer, wherever you live.

3.2 Your 14 days start on the first day of your free trial, or on the day of your first payment if you had no trial. They end at the end of the 14th day after that day. If you had a free trial, you can also withdraw within 14 days of your first payment by emailing us or writing to us, and we refund that payment in full.

3.3 If you withdraw during your free trial, you pay nothing, now or later. If you have paid, we refund every payment for that membership in full, with no charge for the days you used.

3.4 If you cancel a website membership within your 14 days, we treat it as a withdrawal.

3.5 How to withdraw. Use the withdraw option in your account settings, available for your full 14 days. You can also email us or write to our address in 1.1. Any clear statement is enough, and the model form below is optional. You are in time if you send your notice before your 14 days end.

3.6 What happens next. Your membership ends at once, and we email you to confirm, with the date and time you sent your withdrawal. If you use your account settings, we refund you straight away. If you email or write, or the account option fails, we refund you within 14 days of receiving your notice.

4. App Store and Google Play payments

4.1 If you joined through Apple or Google Play, ask the store for a refund under its own rules. Only Apple can refund an App Store payment. Depending on where you live, the law may also give you a right to withdraw from a store purchase.

4.2 If you joined on Google Play and cancel within 14 days of your first payment, we refund that payment in full through Google Play. Email us when you cancel so we can do it quickly.

4.3 If you send us a withdrawal notice about a store purchase during your free trial or within 14 days of your first payment, we count it as on time and send you the store's steps promptly. If the store turns down a withdrawal the law gives you, we help you.

5. Refunds when we end or change MHE

5.1 We refund the unused part of any period you paid for if:

• we close your account (Terms 2.5)
• we stop offering MHE (Terms 6.2)
• you end your membership after a change that makes the app worse for you (Terms 6.1), or after a change to the Terms that is to your disadvantage (Terms 6.1)
• you end your membership after an event outside our control lasts more than 30 days (Terms 7.5).

5.2 For a website payment, we refund your card. For a Google Play payment, we refund through Google Play. For an App Store payment, we help you ask Apple for the refund.

6. If the app is faulty

6.1 If your membership is faulty or not as we described it, you can ask us to put it right (Terms 7.2). If we cannot, if we do not do it within a reasonable time or without serious inconvenience to you, or if the problem is serious, you can ask for a price reduction, or end your membership and get a refund, including for any period you paid for in advance.

6.2 Email us about the fault. If you paid through a store, the store usually issues the refund, and we support your request.

7. How we pay refunds

We refund to the payment method you used, with no fee. Banks usually take up to 10 working days to show the money. A full refund of a website payment, or any store refund, ends that membership and your access at once.

8. Payment disputes

8.1 Please contact us first. This does not limit your rights with your bank or card issuer.

8.2 If you dispute a website payment, we may give your card issuer your membership and payment details, never your health data. Your access carries on while the dispute is open. If the dispute returns your money, that membership ends.

8.3 Apple and Google handle disputes about store payments.

9. Contact us

Email support@myhealthengineer.com, or write to our address in 1.1. We reply to emails promptly.

10. Changes to this policy

Terms section 6.1 explains how we change this policy. A change never takes away a refund right you already had for a payment you made before the change.

Model withdrawal form

Complete and return this form only if you want to withdraw from the contract.

To: Keith Young, trading as My Health Engineer, Hillhead, Ardara, Co. Donegal, F94 C640, Ireland. Email: support@myhealthengineer.com.

I give notice that I withdraw from my contract for the following service: My Health Engineer membership.

Started on:

Name:

Address:

Email address on my MHE account:

Signature (only if you send this form on paper):

Date: