My Health Engineer Terms of Service

1. Who we are

"My Health Engineer" ("MHE", "we", "us") is the registered business name of Keith Young, a sole trader in Ireland (registered business name number 768945), of Hillhead, Ardara, Co. Donegal, F94 C640, Ireland. Email support@myhealthengineer.com or phone +353 83 366 3206. Our email and phone are not for medical emergencies.

2. The app and your account

2.1 MHE is a subscription app that helps you work towards your health and fitness goals across nutrition, exercise, hydration, sleep and stress. Creating an account is free. Programs and plans need a paid membership.

2.2 You must be 18 or over. If we learn that an account belongs to someone under 18, we close it and refund any membership payments.

2.3 Your account is for you alone. Keep your sign-in details secure and your health details up to date, because your plan and the safety checks depend on them. Do not enter false details to get around a safety check, copy or sell our content, attack the app, or upload anything unlawful or not yours to share. We may remove an upload that breaks this rule, and we tell you why.

2.4 You can delete your account at any time in your account settings. Cancel a membership you bought through Apple or Google in the store first, because deleting your account does not cancel it. Deleting your account ends a membership you bought on our website.

2.5 We may suspend or close your account if you break these terms in a serious way, or if the law requires it. We tell you why. If we close your account, we refund the unused part of any period you paid for.

3. Health

3.1 MHE gives general education and lifestyle support. It does not give medical advice, diagnosis or treatment.

3.2 Talk to your doctor before you start a program, change how you eat, fast or start new exercise. This matters most if you are pregnant or breastfeeding, underweight, have or have had an eating disorder, have a medical condition or take any medicine. If the app and your doctor disagree, follow your doctor. Never start, stop or change a medicine because of the app, and never delay getting medical help because of it.

3.3 Do not use MHE in an emergency. Call 112 or 999. Nobody at MHE watches your entries as you make them.

3.4 The app checks your plan against the details you give us and may close a program, a calorie deficit or fasting to you. The checks only know what you tell us, and they can miss things. If the app shows no warning, that does not mean a plan is safe for you.

3.5 Nutrition values are estimates, so check labels and ingredients against your allergies. Stop exercising if you feel pain, dizziness or chest pain. Results vary, and we do not promise any particular result.

3.6 Our Medical Disclaimer forms part of these terms.

4. Membership and payments

4.1 You buy membership in the App Store, on Google Play or, if you live in Ireland, on our website, and you pay monthly or yearly. You see the price, including any tax, before you buy. If you buy in a store, the store's own terms also apply.

4.2 If you are eligible for a free trial, it lasts 14 days. You get one trial per account, and in the App Store and Google Play the store also decides whether you are eligible. You see the date your first payment is due before you start. Unless you cancel before the trial ends, your membership starts and you pay. In the App Store, cancel at least 24 hours before the trial or the period ends.

4.3 Your membership renews at the end of each period until you cancel, and you pay at the start of each period. The store tells you about a price change under its own rules. If you joined on our website, we email you in good time before a new price applies to you, so you can cancel first.

4.4 You can cancel at any time. If you joined through Apple or Google, cancel in that store's subscription settings. If you joined on our website, cancel in your account settings or email us. Deleting the app does not cancel your membership. You keep access until the end of the period you paid for.

4.5 Apple and Google handle refunds for store payments under their own rules. If you joined on Google Play and cancel within 14 days of your first payment, we refund that payment ourselves. Depending on where you live, the law may also give you a right to withdraw from a store purchase. Where these terms promise a refund of a store payment, we give it, or help you get it from the store, as our Refund Policy explains.

4.6 If you join on our website, you can withdraw within 14 days and get back everything you paid. Your 14 days run from the start of your free trial, or from your first payment if you had no trial.

4.7 Our Refund Policy forms part of these terms and explains cancelling, withdrawing and refunds in full. If it and these terms differ on cancellation or refunds, the Refund Policy applies.

5. Your data and our content

5.1 Our Privacy Policy explains what we collect, why we collect it and your rights. We never sell your health information, and we never use it for advertising.

5.2 We give you a personal licence to use the app for your own non-commercial use. The app and its content belong to us or to the people we license them from. What you enter stays yours.

6. Changes

6.1 We may change programs, features or these terms for good reasons, such as safety, the law, security or improving the app. If a change makes things worse for you in more than a minor way, we email you in good time before, unless an urgent safety, security or legal reason stops us. You can then end your membership and get a refund for the unused part of the period you paid for.

6.2 If we stop offering MHE, we tell you in good time and give you the same refund.

7. Our responsibility to you

7.1 Nothing in these terms limits our responsibility for death or personal injury caused by anything we do or fail to do, for fraud, for breaking your consumer rights, or for anything else the law does not let us limit.

7.2 The law says the app must match its description, be fit for purpose and be supplied with reasonable care and skill. If it falls short, ask us to put it right. If we cannot, if we do not do it within a reasonable time or without serious inconvenience to you, or if the problem is serious, you can ask for a price reduction, or end your membership and get a refund.

7.3 We are responsible for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss of profit or business, or for problems with your device, your connection or the app stores that we did not cause.

7.4 The app works only from what you tell us. Apart from 7.1, if harm comes partly from something you did, such as giving us wrong details, working around a warning or changing a medicine without your doctor, our responsibility reduces to the extent you caused it.

7.5 We are not responsible for delays or failures caused by events outside our reasonable control. If one lasts more than 30 days, you can end your membership and get a refund for the unused part of the period you paid for.

8. Law, courts and complaints

8.1 Irish law governs these terms. If you live in the UK, you also keep the protection of the mandatory consumer laws where you live.

8.2 You can bring a claim in the Irish courts or in the courts where you live. We can bring a claim against you only in the courts where you live.

8.3 To complain, email support@myhealthengineer.com with "Complaint" in the subject line. We reply promptly. You can also complain to the app store about a store payment, or to the Competition and Consumer Protection Commission in Ireland or Citizens Advice in the UK.

8.4 These terms, our Medical Disclaimer and our Refund Policy are the whole agreement between you and us. If they differ on health information, the Medical Disclaimer applies. Nothing in this section limits what you can rely on under consumer law, including information we gave you before you joined. This agreement is between you and us, not Apple or Google, and we alone are responsible for the app. For the iPhone app, Apple's standard licence agreement also applies. If a court decides part of these terms is invalid, the rest still applies. We may transfer this agreement, for example if the business becomes a company. We tell you first, and your rights stay the same.